Privacy Policy

We collect information you provide, such as your name, phone number, email address, property address, city and details about your roofing project. This may include photographs or other information you share to help us assess the work.

We use your information to respond to inquiries, prepare estimates, arrange appointments, provide roofing services and communicate about your project. We also use it to maintain customer, invoice and warranty records.

Submitting an inquiry does not automatically subscribe you to promotional emails or texts.

When you submit a Google Ads lead form, Google provides the information you submit to True Performance Roofing. We use it to contact you about your roofing inquiry and arrange an estimate. Google also handles information under its own privacy policy: https://policies.google.com/privacy.

Our website may use cookies and analytics or advertising tools, including Google tools, to understand website traffic and measure advertising results. These tools may collect information such as your IP address, browser, device, pages visited and interactions with our website.

You can manage cookies through your browser settings. Where available, you can also use the website's cookie controls. Blocking cookies may affect some website features.

We do not sell or rent your personal information.

We may share information with service providers who help us operate our website, manage inquiries, process payments or complete your roofing project. We limit sharing to information needed for those purposes. We may also disclose information when required or permitted by law.

Some service providers may process or store information outside Canada, where it may be subject to local laws.

We use reasonable safeguards appropriate to the information we hold and limit access to people who need it for their work.

We retain personal information only for as long as needed for the purposes described in this policy, including customer service, warranty, accounting and legal requirements. When it is no longer needed, we securely delete, destroy or anonymize it.

You may contact us to request access to your personal information, correct inaccurate information or withdraw consent for future uses, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide a requested service.

We may need to verify your identity before responding. You may also contact us with privacy questions or complaints.

We may update this policy as our practices change. The latest version will appear on this page with an updated date. If a new use of your information requires additional consent, we will request it.